Frequently Asked Questions

What is Air Dolomiti USA Support?

Air Dolomiti USA Support is an independent travel assistance center based in the U.S. We help passengers traveling with Air Dolomiti and partner airlines navigate flight changes, cancellations, refunds and baggage issues. We are not part of Air Dolomiti but draw on extensive experience with European airlines to advocate for travelers.

How can I change or cancel my Air Dolomiti flight?

You can change or cancel a flight by gathering your booking reference, checking your fare rules for eligibility and contacting us at 1‑855‑661‑2478. Our agents will review your itinerary, advise on potential fees and coordinate rebooking or cancellations with Air Dolomiti and its partners. For a step‑by‑step overview, see our How‑To guide.

What is your refund policy?

Refunds depend on the fare class and reason for cancellation. We can help determine whether you are entitled to a credit or cash refund. Under EU 261/UK 261 rules, you may also be eligible for compensation when flights are cancelled or significantly delayed【924425246852700†L1086-L1105】. See our EU 261 compensation guide for details or contact us to discuss your circumstances.

What baggage allowances apply on Air Dolomiti flights?

Baggage allowances vary by fare. For example, the Economy Light fare includes one cabin bag up to 8 kg, while Business Flex offers two cabin bags plus two checked bags up to 32 kg each【977885854349756†L174-L189】. On itineraries involving multiple airlines, the rules of the operating carrier on the longest leg usually apply【977885854349756†L195-L217】. Visit our baggage services page for details or consult the official Air Dolomiti baggage policy on their website.

Are you available 24/7?

Yes. Our call center operates around the clock. You can reach us anytime at 1‑855‑661‑2478 or by email at contact@airdolomitiusa.com.

Do you provide official airline services?

No. We are not an airline and do not sell tickets. Our role is to assist travelers by explaining policies, coordinating with carriers and advocating on your behalf.